Covid 19 Policy
November 2020 update
Inline with recent guidance from government we maintain our consultation and sales service albeit on a slightly limited basis in some respects. You can still enquire and benefit getting our products, requesting service from this website our team will contact you asking how you would like to safely proceed.
- Manufacturing and Construction are permitted by government, our supply and installation facilities remain open.
- You can still enquire requesting advice and can still purchase – most of our service remains available.
- Our staff here are working from home, unnecessary meetings, visits or personal interactions are discouraged.
- Staff performing necessary home visits are briefed to maintain social distance with a face covering and hand sanitiser.
- Please note that we are not able to visit people with symptoms or those who are self-isolating.
- We are checking temperatures daily and continue following guidance from Public Health England helping contain or delay the spread of the virus.
For those self-isolating or with symptoms our team will advise by telephone and a future provisional appointment visit can be arranged. We can also achieve much by email, a photo of your patio area help. We can consult over facetime video call and for those tech savvy we interact well over Skype, Facebook and Whatsapp.
We thank our customers for their understanding and cooperation during these times, with any question please don’t hesitate to call us on FREEPHONE 0800 0787 247